Online Check-in for Hotels: Biometrics lands in the hotel industry
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The online check-in in the hotel industry is not a trend about the need to bet on hotels’ digitization, it is a reality that comes to stay. It is no longer a question of why or how, but when.

In the post-COVID-19 era, the travel industry in general and hotels in particular are suffering a shocking crisis caused by the closure of borders, the successive confinements and the massive cancellation of flights and accommodation by customers.

In spite of the uncertainty we are living in, we can observe a change of paradigm in the way we will travel and enjoy our holidays. In this context, hotels are taking advantage of the digital processes to avoid physical contact and crowding at the reception desk, making online check-in and contactless check-in a priority within the hotel industry.

Benefits of online check-in in hotels

Addressing a process of modernization and digitization such as digital check-in in hotels is vital given the measures taken during COVID-19 outbreak. After all, there are many advantages of implementing online guest registration in hotels:

The fewer contacts, the greater the security

Perhaps one of the most obvious benefits, but no less important given the current circumstances, is the possibility of reducing or removing reception times, avoiding crowding and potential infections. This provides greater security not only for guests but also for hotel employees.

If we also combine the online check-in solution with a mobile app that allows direct room access (mobile key) with a token or with facial biometrics, we avoid the use of keys, which provides a saving for the hotel and a contactless checkin solution for the guests.

It improves customer relationship and experience

We can all agree that after a long flight, a hard wait to pick up your luggage, look for a means of transport and finally get to the hotel, the only thing you really want to do is accessing your room to take a shower and rest.

Waiting in line at reception to have your ID card photocopied and sign any papers is not the most appealing experience.

As a frequent traveller, being able to speed up the check-in process through a mobile app is a very attractive option, especially considering that offering a 100% digital experience allows guests to consult more personalised and engaging services from the hotel.

Efficiency, cost savings and marketing

We have already talked about the advantages for the guests in this “new normality” where avoidance of contacts in common areas will be a must. However, for hotels there are other advantages as well:

  • Guests’ check-in becomes easier since automatic processes to capture information from ID cards and passports as well as its registration into the PMS are performed through a fully digital process. 
  • Furthermore, adopting both scan and digital signature, hotels are able to remove paper during check in, making the process more environmentally-friendly and saving costs in storage and paper.
  • Hotels’ receptionists life gets easier when some tasks and procedures like check-in are able to be automated so that they can provide more added value to guests through other services as well as balance their workload.
  • The hotel looks modern and innovative and can get the most out of the digital channel opened with the customer during the check-in process to make offers, discounts and obtain other interesting data for the hotel such as the e-mail.

pin Online self check-in for the hotel industry offers an enhanced user experience to increasingly digitized customers, through standardized technologies tested in multiple industries.

pin Online self check-in for the hotel industry offers an enhanced user experience to increasingly digitized customers, through standardized technologies tested in multiple industries.


Hotels must be aware that the inexorable adoption of these systems will be a reality in the coming months.

In Mobbeel we have a 100% digital technology easy to use, that allows the self check-in process through the scanning of a legal based identity document (ID card or Passport), facial biometrics to ensure that the check-in is performed by the true and legal owner of the identity document and finally the signature of PDF documents through web biometric signature or robust OTP signature.

If you are interested in learning more about what our technology can do to verify your guests’ identity in an online check-in process, please do not hesitate to contact us!

 Download Mobbscan's Brochure for Digital Onboarding

  • Meet AML / KYC requirements and regulation.
  • Enhance user experience.
  • Reduce the dropout rate during onboarding.
  • Automate user verification.
  • Avoid documental and identity fraud.

Download Mobbscan's brochure for digital onboarding